Efficiency has to be one of the most important factors when it comes to operating and managing a command center. However, today’s centers are plagued with poor management, improper equipment like a poor video wall with 24/7 monitoring that doesn’t even work, and ineffective staff management. Now, all of these problems can be solved relatively easily – assuming the situation hasn’t spiraled out of control. Here are some tips to help you get started.
Make the Unpopular Decision
There are times where you need to evaluate the situation and approach it in a manner where you have to take control of your staff. Are the specialists performing their duties in an efficient manner? Do they require additional training? Is your organization finding success through the command center? There are thousands of questions that you could ask, but when it comes down to it, you’ll want to make sure that your specialists are doing their job.
If they’re not, you might have to either make the decision to provide additional training or even go as far as replacing them with someone that’s more efficient. Yes, it may be the unpopular choice but you have to consider the fact that one mistake could be detrimental for your entire organization.
Devise a Training Schedule
If you’re implementing new hardware and software and are not looking to hire new employees, you might want to consider creating a training schedule that covers every aspect of the new operation that you’re implementing. Now, while you’re at it, you could cover other topics that need to be addressed, which will give you a chance to essentially retrain your specialists. Additionally, you can also opt for the route of completely revamping your command center by contacting an A/V integrator to assist in any modifications that are needed.